Customer Experience

AI Solutions for Modern Practice

Turn Broken Customer Journeys into Seamless Experiences

Most companies lose customers because they can't connect conversations across channels. We help you see the complete customer story and respond intelligently at every touchpoint.

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The Problem with Customer Experience

Most businesses can only review 3% of customer conversations, missing key information that could keep customers happy.

9 Different channels customers use to contact companies

13%

Feel they get consistent service across channels

65%

Consider switching when they repeat problems

3%

Of customer conversations businesses can review

What Works

Companies that give great customer experiences share common traits that Pandy helps build

Connected Conversations on All Channels

Successful companies track customer talks across phone, email, chat, and social media in one system. A hotel group raised guest happiness by 42% by connecting all conversations so agents could see the full picture when helping guests.

Smart Systems That Predict Needs

When companies analyze all customer conversations, good things happen. A travel resort using tools to spot customer feelings reduced complaints by 78% by catching problems early and fixing them before they grew.

Better Service Based on Real Data

Winning companies use actual customer conversations to make things better. A service company checked what customers were saying and fixed their self-help options, cutting call volume by 31% while making customers happier.

How Pandy Helps

Our system connects broken pieces of customer service into smooth, smart experiences

Conversation Understanding

We turn customer talks into useful insights across all channels

Journey Mapping

We show you the complete customer path, not just single moments

Feeling Detection

We help agents spot customer emotions and respond in the right way

Need Prediction

We help you know what customers want before they have to ask

Main Features

Comprehensive tools for complete customer experience management

Experience Tools

• Path tracking across channels

• Effort scoring

• Emotion tracking

• Churn warning signs

• Gap finding

Conversation Tools

Voice recording analysis

Chat and email review
Social media watching
Need sorting
Topic grouping

Customer Insight Tools

Trend Spotting
Competitor awareness

Product feedback gathering
Customer voice collection
Preference tracking

Hidden Patterns We Find

We spot things you might miss in day-to-day work

Fixing Gaps

"When agents don't address feelings first, solving problems takes 40% longer"

Feeling Clues

"Customers who mention delivery right away show frustration 3x more often"

Self-Help Trouble

"42% of people who call you already tried to solve their problem online"

Channel Timing

"App users want answers within 4 hours, email users can wait 24 hours"

Companies That Will Do Better

The facts are clear: companies that use conversation tools across all channels will do better than those that don't. Research shows that customer experience leaders:

Keep 89% of customers vs 33% for poor service

Make 5.7x more money than companies with bad experience

Get 3x more value from customer service spending

Lower service costs 15-20% while improving satisfaction

Let's Talk About Your Customer Experience

Every company faces different challenges. We'll show you ways to fix yours:

Where split systems create choppy customer journeys

Connect all channels into one unified view for seamless customer experiences

When customer feedback doesn't drive company-wide changes

Turn conversation insights into actionable improvements across your organization

How missed feeling signals lead to complaints and lost customers

Detect customer emotions early and respond appropriately to prevent escalation

Why valuable customer insights stay trapped in the service team

Share customer intelligence across teams to improve products and experiences

Ready to Transform Customer Experience?

See how Pandy can help you create seamless, intelligent customer experiences across all channels.

Start Creating Better Customer Experiences

Join the companies that are already delivering exceptional customer experiences with AI-powered insights.