Pandy

Contact Center Intelligence

Transform your contact center with AI-powered conversation intelligence that turns every customer interaction into actionable insights.

Help customers without getting stressed. Pandy helps your team answer questions faster while learning from every phone call and chat.

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The Reality of Modern Contact Centers

For every hour agents spend with customers, they spend two on administrative tasks. The numbers reveal a system that needs transformation.

4.3 hours

Lost daily to documentation and administrative tasks

3%

Of customer conversations are ever reviewed by managers

$382

Average cost of a single unresolved customer issue

Additional Industry Insights

Healthy occupancy rate for agents is between 85-90%

60% of customers hang up if hold time exceeds two minutes

Average handle time across industries is 6 minutes and 10 seconds

What's Actually Working

Some contact centers have found ways to reverse these trends by analyzing 100% of conversations, not just random samples.

Better Agent Performance Through Daily Feedback

A Denver call center reduced agent turnover by implementing conversation analysis with automated coaching.

43% reduction in turnover

Fewer Escalations, More First-Call Resolutions

When agents get real-time guidance during calls, results improve dramatically. A financial services team saw remarkable improvement.

62% → 87% first-call resolution

Accurate Dispositions, Cleaner Data

Manual call categorization leads to inconsistency. Automated disposition suggestions transformed reporting accuracy.

31% accuracy improvement

Knowledge That Evolves With Every Call

Organizations using automated knowledge base updates resolve similar issues faster in subsequent interactions.

47% faster resolution

Core Features at Your Fingertips

Comprehensive tools designed to transform every aspect of your contact center operations.

Omnichannel Intelligence

Smart call summaries that capture key insights
Real-time response suggestions during calls
Cross-channel conversation tracking

Agent Development

Personalized daily coaching recommendations
Performance visualization dashboards
Skill gap identification and training paths

Customer Experience

Sentiment detection and emotion analysis
Intent recognition for faster resolution
Conversation playback and analysis

Operational Efficiency

Automated quality assurance scoring
Smart disposition and ticket categorization
Resource forecasting and compliance monitoring

Different Industries, Different Needs

See how Pandy adapts to unique industry challenges and delivers measurable results across sectors.

Travel & RV Resorts

Hospitality & Tourism

No-show reduction

78%

Guest satisfaction improvement

31%

Enhanced guest experiences through structured, personalized follow-up systems while automating routine booking inquiries and reservation management.

Healthcare

Medical & Patient Services

Patient callback reduction

41%

Knowledge gap identification

95%

Improved post-appointment communication and reduced patient callback rates by identifying knowledge gaps and streamlining patient support processes.

The Contact Centers That Will Thrive

The data is clear: organizations that implement conversation intelligence will outperform those that don't.

24%

More interactions with same staffing

37%

Longer agent retention

31%

Improved customer satisfaction

22%

Better agent productivity

Ready to Get Your Time Back?

See exactly how much time our AI tools can save you and your team.

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BoostPanda

4283 Express Lane, Suite 602-311, Sarasota, FL, 34249

(252) 623-4320

hello@boostpanda.ai

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